These terms apply when you use any of our services. By browsing the directory, listing a business, or connecting a WhatsApp Business account to the Inbox, you agree to them.
Find Out Zimbabwe and Find Out Zimbabwe Technologies are operated by Matunga & Company Enterprises Private Limited, Zimbabwe ("we", "us", "our"). Our services are:
- Find Out Zimbabwe Directory – a WhatsApp-based directory where customers discover local businesses, and businesses list their services.
- Find Out Zimbabwe Technologies – WhatsApp Inbox & AI Assistant – a shared WhatsApp inbox for businesses, with optional AI-assisted replies ("the Inbox").
1. Using the directory
- Customers may browse listings free of charge through our website and WhatsApp.
- Listings are provided by the businesses themselves. We do our best to keep them accurate but cannot guarantee prices, availability or quality. Any booking or purchase is between you and the business.
2. Listing a business
- You must provide true and up-to-date information and have the right to use any photos or content you send us.
- We may edit, decline or remove a listing that is misleading, unlawful or against these terms.
- Paid plans renew for the period you choose until cancelled. See our Refund Policy.
3. Using the WhatsApp Inbox & AI Assistant
- The Inbox lets a business receive and reply to WhatsApp messages in a shared inbox, assign conversations to team members, manage contacts and message templates, and optionally use AI-assisted replies.
- You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Meta's Commerce Policy.
- Only message people who have agreed to hear from you, and honour opt-out requests.
- Keep your login details safe and make sure your team members follow these terms.
4. WhatsApp and Meta
Message delivery depends on Meta's WhatsApp Business Platform. Meta may charge for some messages (for example, template messages sent outside the 24-hour customer-service window); those charges are billed by Meta to your WhatsApp Business account. We are not responsible for Meta's availability, decisions or limits.
5. AI replies
AI-generated replies are produced automatically from the information you provide and may sometimes be inaccurate. You are responsible for reviewing your assistant's settings and for replies sent on your behalf.
6. Acceptable use
Do not use our services for spam, fraud, harassment, illegal goods or services, or anything unlawful.
7. Your data
You own your messages, listings and contact data. We process them only to provide our services, as described in our Privacy Policy.
8. Availability and changes
We aim to keep our services available but do not guarantee uninterrupted operation. We may change or improve features and these terms, and will update the date above when we do.
9. Suspension and termination
You may stop using our services at any time. We may suspend access if these terms or Meta's policies are breached.
10. Limitation of liability
To the extent permitted by law, our services are provided "as is" and we are not liable for indirect or consequential losses arising from their use.
11. Governing law
These terms are governed by the laws of Zimbabwe.
12. Contact
Matunga & Company Enterprises Private Limited – admin@findoutzimbabwe.com – WhatsApp support: 0779 236 937