This policy explains what information our services handle, why, and the choices you have.
Find Out Zimbabwe and Find Out Zimbabwe Technologies are operated by Matunga & Company Enterprises Private Limited, Zimbabwe ("we", "us", "our"). Our services are:
- Find Out Zimbabwe Directory – a WhatsApp-based directory where customers discover local businesses, and businesses list their services.
- Find Out Zimbabwe Technologies – WhatsApp Inbox & AI Assistant – a shared WhatsApp inbox for businesses, with optional AI-assisted replies ("the Inbox").
1. Information we process
- Directory: business listing details you send us (business name, description, location, contact numbers, photos, prices), and messages you exchange with our directory on WhatsApp.
- WhatsApp messages and media exchanged between a business using the Inbox and its customers, received through Meta's WhatsApp Business Platform.
- Contact details provided by WhatsApp: phone number, WhatsApp profile name and, where applicable, a WhatsApp username or business-scoped user ID.
- Business account data: WhatsApp Business Account and phone-number identifiers, message templates, and access tokens (stored encrypted).
- Team member accounts: name, email address and login information for people who use the Inbox.
- Technical data such as logs needed to run and secure our services.
2. How we use information
- To show business listings to customers and connect them on WhatsApp.
- To deliver messages between a business and its customers and show them in the business's inbox.
- To let a business assign conversations to team members, organise contacts and manage message templates.
- Where a business switches it on, to generate AI-assisted replies based on the conversation and information the business provides.
- To keep our services secure, prevent abuse and meet legal obligations.
We do not sell personal information and do not use message content for advertising.
3. Who we share information with
- Meta Platforms – WhatsApp Business Platform (message delivery).
- Supabase – database and file storage for the Inbox.
- Vercel – hosting for the Inbox application.
- Our web host – hosting for findoutzimbabwe.com.
- An AI model provider chosen by the business – only when AI replies are switched on.
Published directory listings are visible to the public. We may also disclose information when required by law.
4. Business controls
A business using the Inbox decides which conversations are stored. Its owner can mark numbers as private so their messages are never stored, and can permanently delete conversations and contacts at any time.
5. Retention
We keep information for as long as an account or listing is active, or until the business or person concerned asks us to delete it. Closed accounts are deleted within 30 days, unless the law requires us to keep something longer.
6. Your rights and data deletion
You may ask to access, correct or delete your personal information. See our Data Deletion page for how, or email admin@findoutzimbabwe.com.
7. Security
Data is sent over HTTPS, access tokens are encrypted at rest, and access inside the Inbox is limited by user roles.
8. Changes
We may update this policy and will change the date above when we do.
9. Contact
Matunga & Company Enterprises Private Limited, Zimbabwe – admin@findoutzimbabwe.com