This policy applies to all paid services provided by Matunga & Company Enterprises Private Limited under the Find Out Zimbabwe and Find Out Zimbabwe Technologies names, including:
- Find Out Zimbabwe Directory – business listings, featured or premium placements and other paid directory services.
- WhatsApp Inbox & AI Assistant – setup fees, subscriptions and other charges.
1. No refunds
All payments for the services above are final and non-refundable. Once a listing has been published, a placement has started, or an AI assistant or inbox has been set up or made available to you, we do not give full or partial refunds. This includes unused time on a subscription or listing period.
2. Cancelling
You may cancel a subscription at any time by contacting us. Cancelling stops future charges; your service stays active until the end of the period you have already paid for, and no refund is given for the remaining time.
3. Third-party charges
Charges made by Meta for WhatsApp messages (for example, template messages) and by any AI provider you choose are billed by those companies, not by us, and follow their own policies.
4. Billing errors
If you were charged twice for the same service, or charged an amount you did not agree to, contact us within 14 days of the charge. Once we confirm the error, we will correct it or return the incorrect amount.
5. Where the law requires otherwise
Nothing in this policy limits any rights you may have under the laws of Zimbabwe that cannot be excluded by agreement.
6. Contact
Questions about payments: admin@findoutzimbabwe.com